Privacy Policy For Our Water Restoration Company

Privacy Policy

Who We Are

Baltimore Damage Restoration Techs is a professional restoration company based in Baltimore, Maryland. We provide specialized services to help property owners recover from water, fire, and mold damage. This policy explains how information on https://baltimoredamagerestoration.com/ is collected, used, and protected within Baltimore, Maryland.

Since our founding in 2015 by Bradley Moore and Harry Bryant, we have focused on serving our local community with integrity. We believe in being clear about how we handle your data. This policy applies to all visitors of our website and customers who use our restoration services. Our goal is to ensure you understand your privacy rights while we work to restore your property to its original condition.

Information We Collect

We collect several types of information to provide our restoration services effectively. This includes information you provide directly, such as your name and contact details. We also collect specific job and property details needed for repairs. This may include photos and documentation of the damage at your location.

When you visit our website, we collect device and usage data, such as your IP address and how you navigate the site. We use cookies and similar tools to help the website function properly. In some cases, we may receive information from service partners, such as insurance agents or third party inspectors, to help coordinate your project. All collected data is used to support the restoration process in Baltimore, MD.

How We Use Information

We use your information for many practical business purposes. Our primary goal is service delivery, which includes scheduling technicians and providing accurate estimates. We also use your data for billing and creating the necessary insurance documentation for your claims. Safety and quality control are very important to us, so we use project records to ensure work meets our standards.

Your information helps us provide better customer support and improve our website for future visitors. Additionally, we use data for fraud prevention and to follow all local legal compliance rules. By using this information, Baltimore Damage Restoration Techs can provide a smooth and professional experience from the initial inspection to the final repair.

Cookies and Similar Technologies

Our website uses cookies and similar tools to improve your experience. Cookies are small files placed on your device that help the site remember your preferences. We use basic types of cookies to understand site traffic and keep the website running securely. You have the option to limit or clear cookies through your browser settings at any time.

However, please note that some features of our website may function differently if cookies are disabled. For example, certain forms or interactive maps might not load correctly. Managing your cookie settings is a simple way to control your privacy while browsing. We use these technologies strictly to make our online services more efficient for our users in Baltimore, MD.

Sharing and Disclosure

We only share your information when it is necessary to complete our work. We may share details with service partners and subcontractors who help us with specific parts of your restoration project. If you give us permission, we share documentation with insurers to help process your claims. We also use secure payment processors to handle billing.

We may disclose information if it is required for compliance, safety, or by law. Baltimore Damage Restoration Techs does not sell your personal data to third parties for marketing purposes. We only share what is needed to get the job done right or to meet our legal obligations. Your trust is important to us as we serve the Baltimore, MD area.

Data Retention

We keep your records for as long as they are needed for operational and safety reasons. We also hold onto certain documents to meet tax and legal requirements. Retention periods vary depending on the type of document. For example, project photos and structural reports may be kept longer than general website inquiries. This ensures we can provide support if a warranty issue arises later.

Once the required time has passed, we take steps to securely dispose of your information. We follow all applicable regulations in Baltimore, Maryland regarding how long business records must be stored. Our team regularly reviews our files to ensure we only keep what is necessary for our ongoing business and legal needs.

Your Choices and Rights

You have several practical options regarding your personal information. You can ask to access or update your information at any time to ensure it is accurate. You may also request that we delete your data where appropriate, though some records must be kept for legal or insurance reasons. You can manage cookies through your browser to limit how your data is collected online.

If you wish to exercise any of these rights, please submit a written request by postal mail to 1750 Union Ave, Baltimore, MD 21211, United States. We will review your request and respond in a timely manner. We are committed to helping you stay in control of your personal details.

Security

Baltimore Damage Restoration Techs takes the security of your information seriously. We use safeguards such as restricted access to your files and regular employee training on privacy. We also use reasonable technical and physical protections to keep your data safe from unauthorized access. While we work hard to protect your information, no method of storage or transmission over the internet is perfectly secure.

We cannot guarantee absolute security, but we follow industry best practices to minimize risks. Our team is trained to handle sensitive property and personal data with care. We constantly update our safety measures to stay current with new security standards to protect our customers in Baltimore, MD.

Children’s Privacy

Our restoration services and website are not directed to children. We do not knowingly collect information from anyone under the age of 18. Our accounts and service agreements are intended for adults or authorized property representatives. If we discover that a child has provided us with personal information, we will take steps to delete that data from our systems immediately.

We encourage parents and guardians to monitor their children’s online activities. By using our site, you confirm that you are an adult or an authorized person acting on behalf of a property owner. Protecting the privacy of young people is a priority for Bradley Moore and Harry Bryant.

Data Transfers

In some cases, your data may be processed by vendors located outside of Baltimore, Maryland. These vendors provide services like data storage or website hosting. Baltimore Damage Restoration Techs uses reasonable measures to protect your information during these transfers. we ensure our partners follow strict security standards to keep your data safe.

Even when your information is processed in another location, it is still handled according to the rules set in this policy. We choose our technology partners carefully to make sure they respect your privacy. Our goal is to maintain a high level of protection for your information no matter where the technical processing happens to take place.

Changes to This Policy

Baltimore Damage Restoration Techs may update this privacy policy from time to time. This might happen because of changes in the law or updates to our business services. When we make changes, the latest version will always appear on this page. We encourage you to check this page occasionally to stay informed.

If you continue to use our website after we post changes, it means you accept the updated policy. We will always list the most current information here so you know exactly how we collect and use your data. Being transparent about these updates is part of our commitment to our customers in the Baltimore, MD area.

Contact Us

If you have any questions or requests regarding this privacy policy, please contact us by mail. You can send your written inquiries to the following address:

Baltimore Damage Restoration Techs 1750 Union Ave Baltimore, MD 21211 United States

We take your privacy concerns seriously and will look into your request as soon as possible. Please include your name and a clear description of your request so we can help you accurately.

Definitions

Personal information is any data that can be used to identify you, such as your name or address. Processing means any action we take with your data, like collecting, storing, or sharing it. Service providers are outside companies that help us run our business, such as payment processors or web hosts.

Cookies are small text files stored on your computer that help websites remember your visits. Restoration services refer to the professional work we do to fix properties after damage. A subcontractor is a person or business we hire to perform a specific part of a larger project. These terms help explain how we manage your data at Baltimore Damage Restoration Techs.