Terms and Conditions in Our Water Restoration Company

Terms and Conditions

Acceptance of Terms

By using https://baltimoredamagerestoration.com/, you agree to follow these Terms and Conditions as they are posted. These rules apply to all visitors and customers. We may update these terms at any time to reflect changes in our business or the law. If you continue to use the website after we post updates, it means you accept the revised version.

If you do not agree with any part of these terms, you should stop using the website immediately. This agreement is a binding contract between you and Baltimore Damage Restoration Techs. We encourage you to review this page regularly to stay informed about your rights and responsibilities when using our site and services in Baltimore, Maryland.

Services

Baltimore Damage Restoration Techs provides professional restoration services for water, fire, and mold damage. Our work begins with an on site assessment to determine the scope of the project. We may use third party vendors or subcontractors for specific tasks like plumbing or electrical work.

Please note that service availability can vary depending on your specific project and location within Baltimore, MD. While we strive to provide complete solutions, our services are limited to the specific tasks outlined in your work agreement. We do not provide architectural or structural engineering services. All work is performed with the goal of restoring your property to its previous condition based on the specific damage identified during our initial inspection.

Quotes, Billing, and Payment

We provide estimates based on what we can see during the initial inspection. Final invoices may differ from estimates if hidden damage is found after work begins. Any extra work will be handled through change orders. We may require a deposit before starting a project. Acceptable payment methods include major credit cards, checks, and insurance draws.

Balances are due upon completion of the work. Late balances may be subject to interest charges as allowed by law. If you have a billing dispute, you must notify us in writing within ten business days of receiving your invoice. This helps us resolve issues quickly. We aim to be transparent about all costs associated with your restoration project in Baltimore, Maryland.

Insurance and Claims Assistance

We are happy to assist you with the documentation needed for your insurance claim. This includes taking photos of the damage and writing detailed reports about the work we perform. However, please understand that we do not work for your insurance company. Insurer approvals and payments are independent decisions made by your carrier.

Baltimore Damage Restoration Techs does not guarantee that your insurance will cover all costs. You are ultimately responsible for payment if your insurance claim is denied or if there is a shortfall. We will work with your adjuster to provide the facts of the job, but the final decision on coverage stays between you and your insurance provider.

Scheduling, Access, and Site Conditions

To perform our work, we need clear access to your property during scheduled windows. It is the responsibility of the client to ensure that utilities like water and electricity are turned on and working. You must also obtain any necessary permissions from landlords or neighbors if our equipment needs to be placed on their property.

For safety reasons, please keep pets and minors away from the work area at all times. We may pause work if we encounter hazardous conditions such as asbestos or structural instability. Work will resume once the site is made safe. Providing a clear and safe workspace helps us finish your restoration project in Baltimore, MD on time.

Health and Safety

The safety of our workers and your family is our top priority. Our team is trained to follow industry standards, including those set by the IICRC. We use professional grade equipment such as personal protective gear, containment barriers, and negative air machines to prevent the spread of dust or spores.

When necessary, we use EPA registered disinfectants to treat affected areas. We comply with all local safety rules and environmental regulations in Baltimore, Maryland. Please do not move or turn off our equipment, such as air movers or dehumidifiers, as this can affect the quality and safety of the restoration process. Our protocols are designed to protect everyone involved in the project.

Customer Responsibilities

As a customer, you have certain responsibilities to help the project succeed. Please remove all valuables, jewelry, and fragile items from the work area before we arrive. You must disclose any preexisting issues, such as past leaks or structural problems, that might affect our work. It is important to follow all safety instructions and drying guidance provided by our technicians.

For example, if we ask you to keep certain doors closed to maintain a drying environment, please do so. Following these steps helps prevent further damage and ensures the restoration stays on schedule. Your cooperation is essential for us to provide the best possible results for your property in Baltimore, MD.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period mentioned in your contract. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see during our inspection. We are not responsible for damage caused by acts of nature, such as new storms or flooding.

Failures caused by third party products or materials are covered by the manufacturer and not by us. We do not promise specific outcomes, such as a property being perfectly identical to its original state, as restoration depends on many factors. This warranty is only valid if you have paid your balance in full and followed all maintenance instructions.

Limitation of Liability

To the extent allowed by law, the liability of Baltimore Damage Restoration Techs is limited to the amount you paid for the specific service in question. We are not responsible for any indirect or consequential damages. This includes things like lost wages, loss of use of your property, or emotional distress. We are also not liable for damages that occur due to delays beyond our control.

Our goal is to provide high quality restoration services, but we cannot be held responsible for every possible outcome. This limitation is a standard part of our business agreement and helps us keep our services affordable for all customers in the Baltimore, MD area.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please give us at least twenty four hours of notice. Cancellations made with less notice may result in a fee to cover our administrative and scheduling costs. For emergency work, such as active flooding, we may prioritize fast arrival and different rules may apply.

If we arrive at your property and cannot gain access, a trip fee may be charged. We understand that plans change, and we will try our best to work with your schedule. However, consistent rescheduling can delay your project and may lead to additional costs. Clear communication helps us manage our team and serve all our clients in Baltimore, Maryland.

Intellectual Property

All content on this website, including text, images, and logos, belongs to Baltimore Damage Restoration Techs or our licensors. This material is protected by copyright laws. You may not copy, share, or use any part of this website for commercial purposes without our written permission. Our brand name and the specific way we describe our services are part of our unique identity.

If you wish to use any of our photos or articles for educational or personal reasons, please reach out to us first. We take pride in the original content we create to help our customers in Baltimore, MD, and we work to protect our intellectual property from unauthorized use.

Privacy and Data

Your privacy is very important to us. We have a separate privacy policy on our website that explains how we collect and use your personal information. In addition to that policy, please be aware that we take job photos and write reports as part of our standard work process. These records are used for documentation and are often reviewed by insurance companies to verify the work performed.

By using our services, you agree that we can document the project in this way. We store these records securely and only share them with parties involved in your restoration project or as required by law. Please see our full privacy policy for more details.

Third Party Links and Tools

Our website may occasionally mention or link to external resources, such as government safety sites or manufacturer pages. These links are provided only for your convenience. Baltimore Damage Restoration Techs does not control these external websites and is not responsible for their content or privacy practices.

You use these third party tools at your own discretion and risk. Just because we link to a site does not mean we endorse everything on it. We suggest you read the terms and privacy policies of any outside website you visit. This helps you stay informed about how other companies handle your information and provide their services.

Changes to These Terms

Baltimore Damage Restoration Techs may update these Terms and Conditions at any time. We do this to stay current with new laws or changes in how we operate our business. Any revisions will be posted directly on this page. We will not send individual notices for every small change. It is your responsibility to check this page for updates before using our website or hiring us for a project.

If you continue to use https://baltimoredamagerestoration.com/ after changes are posted, it means you accept the new terms. Keeping these terms updated helps us maintain a clear and fair relationship with all our customers in Baltimore, Maryland.

Governing Law and Dispute Resolution

These terms are governed by the laws of Baltimore, Maryland. Any legal issues or disputes will be handled in the courts located within that area. Before taking any formal legal action, you agree to meet with us in good faith to try to resolve the issue through negotiation. This period of good faith negotiation must last at least thirty days.

We believe that most problems can be solved through clear communication and a fair discussion. If we cannot reach an agreement after this time, either party may then pursue formal legal steps. This process is designed to save time and costs for everyone involved in a dispute.

Contact

If you have any questions about these Terms and Conditions, please contact us by mail. We welcome your written inquiries regarding our rules and services. You can reach us at the following address:

Baltimore Damage Restoration Techs 1750 Union Ave Baltimore, MD 21211 United States

Please include your full name and a clear description of your question so we can provide a helpful response. We value your feedback and want to make sure you understand the terms of our agreement. We will review your letter and respond as quickly as we are able to do so.

Severability and Entire Agreement

These Terms and Conditions make up the entire agreement between you and Baltimore Damage Restoration Techs regarding the use of our website and services. If a court finds that one part of these terms is invalid or cannot be enforced, that specific part will be removed. The rest of the terms will remain in full effect.

This ensures that the core of our agreement stays strong even if one small piece needs to change. No other spoken or written promises outside of these terms are part of our agreement unless they are added in a formal contract. This clarity helps prevent misunderstandings between our company and our customers.

Force Majeure

Baltimore Damage Restoration Techs is not liable for any failure to perform or for delays caused by events beyond our reasonable control. This includes natural disasters like hurricanes or earthquakes, as well as wars, riots, or strikes. It also includes government actions, power outages, or widespread internet failures.

If such an event happens, we will do our best to resume our services as soon as it is safe and possible to do so. These events are rare, but they can significantly impact our ability to work. We will keep you informed of any delays caused by these types of situations as we work through them together in Baltimore, Maryland.

The information on this page is for general purposes only and does not count as legal advice.